1 At Advance we understand that problems should be delt with sooner rather than later thats why we will do our best to get back to you within 24 hours .

2 We will give you a full refund of your money if during the first thirty minutes of your first session we determine that we would be unable to help you and you need to be reffered to some one who can better suit your needs. 

3 We keep your records and information private and confidential under lock and key which only your counsellor will have access to.

4 We opperate under the Australian Counselling Associations code of conduct for Counselling.